2004年6月英语六级考试作文题目：
 

　　刚买的字典质量有问题，但书店的态度不好，写一封信给某报社的编辑，说明事情起因、交涉过程、呼吁提高服务行业服务质量。

　　参考范文

　　June 19, 2004

　　Dear Editor,

　　I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.

　　This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace. But to my surprise, the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.

　　It goes without saying that today’s face-paced and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It’s self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country’s economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.

　　Thank you for your attention!

　　Sincerely yours,

　　Sam